Refunds and Cancellation

Pokémon paid membership is optional. The free one-set account and action-triggered seven-day trial have no automatic charge. Monthly and annual subscriptions are processed by Stripe; Founder membership is not yet on sale.

Plans and renewal

Monthly (£3/month, renewing until cancelled.) and annual (£30/year, renewing until cancelled.) subscriptions renew at the same interval until cancelled. The current price and next billing interval are shown before payment. Founder (£75 for five years; one payment with no renewal.) remains a preview only.

Cancel a subscription

Open Account and choose Manage Pokémon Billing, or email contact@cardography.co.uk from the account address. Cancellation stops future renewals. Your paid access continues until the end of the period already paid for. The free one-set account and CSV export remain available afterward.

14-day full refund

Request a full refund within 14 days of each payment, including renewal payments. You do not need to give a reason and use of the service during those 14 days does not remove this promise. Email contact@cardography.co.uk with your account email and payment date, or use the contact page. We will also stop future renewals when processing a refund. Qualifying refunds are initiated to the original payment method without undue delay and within 14 days of the request; your bank may take additional time to show the credit.

After 14 days and statutory rights

After the 14-day voluntary refund window, cancelling a subscription stops future renewals but does not automatically refund the current paid period. This never limits your statutory rights if the service is faulty or not supplied as promised. Contact us so we can investigate and put it right.

Optional cancellation notice

You can send this wording by email: “I wish to cancel my Cardography Pokémon subscription. My account email is [your email].” You may request a refund in the same message. We will confirm the request by email.